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You’ll see on their StatusPage, these groups are labeled DUO1 through DUO46. Component Groups allow users to group relevant sub-components together, keeping their page clean and easily digestible for end users.įor Duo, this meant treating creating a Component Group for every deployment. Rory and his team solve for this by using StatusPage’s Component Groups feature.

At the same time, Duo wants to be careful to not alert customers in other deployments who aren’t impacted by the incident. If there’s a problem with one of those 46 deployments, it’s critical to get updates to the corresponding customers. If our product goes down it can affect our users’ ability to do work,” said Rory McDowell, Technical Support Engineer at Duo.Ĭheck out the Duo status page here Taking advantage of component groupsĭuo hosts its applications for customers in 46 (and growing) customer deployments. “These are the kind of things we want to communicate as quickly and efficiently as possible. When incidents occur, their customers need clear, correct, and immediate updates. As a security service hosted in the cloud, Duo’s system status is extremely critical to their customers. Launched in 2010, Duo puts a lot of effort into what security means for teams using cloud tools and working remotely. Teams at Facebook, NASA, Yelp, and many more top companies count on Duo to keep their IT secure. We talked with the team at Duo Security and learned about how they’re solving this problem.ĭuo Security provides two-factor authentication and other security services for thousands of companies and millions of end users. How do I let one group know about an outage without alarming all the users on different servers who aren’t affected?” “I’ve got my users on all these different deployments. Locate the Duo (organization) option and select the Manage button.At StatusPage, we’ve come across this question a lot. Select Two-step login from the left-side Settings menu. Open your organization and select the Settings tab. To enable two-step login using Duo for your organization: You must be an organization owner to setup Duo for your organization.

Altering the application configuration from the Duo Admin Panel while Duo is active risks losing the ability to bypass two-step login for you or your organization's members. Instead, you will need to rely on the Duo Admin Panel to bypass two-step login for members who lose access to Duo. This is because Duo for organizations does not currently support recovery codes. To make configuration changes disable Duo in Bitwarden, make the required changes in the Duo Admin Panel, and re-enable Duo in Bitwarden. Once you initially configure and setup Duo, it is critically important that you disable it for the organization before making any further application configuration changes from the Duo Admin Panel.